Conflict Analysis/Resolution
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Conflict.. while it's often blamed for the breakdown of a team's unity, it's often just a symptom of a larger problem.
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Conflict resolution
is the process of resolving a dispute or a conflict, by providing each side's needs, and adequately addressing their interests so that they are satisfied with the outcome. Conflict resolution aims to end conflicts before they start or lead to physical altercation.

This usually involves two or more groups with opposing views regarding specific issues, and another group or individual who is considered to be neutral in their opinion on the subject. This last bit though is quite often not entirely demanded if the "outside" group is well respected by all opposing parties. Resolution methods can include conciliation, mediation, arbitration or litigation.

According to the SCAN Report, a response from business CEOs to youth employability skills:
Though many graduating seniors know how to read, write and compute mathematical problems, they still do not know how to apply these skills in the workplace.
Young employees also lack basic communication skills such as how to answer the telephone and greet customers.
 

Conflict in the Workplace
Complexity of values, overlapping of identity groups plus gender, culture and age are all factors that determine one’s outlook and reaction to conflict. This workshop will enhance the participants’ capacity to diagnose conflict styles and effectively use conflict resolution techniques to achieve their goals and make the workplace environment safer and more fulfilling. Through the exploration of problem-solving, participants will practice reflective listening, chunking and creating standards to generate and evaluate options.

Participants will:

  Become aware of behaviors and conditions that lead to conflict

  Recognize conflict styles

  Be aware of a variety of ways to approach conflict

  Know when to use conflict resolution

  Practice conflict resolution strategies (see separate listing for youth employees in the workplace)

Effective Teenaging
Effective Teenaging prepares youth ages 12-19 for tunneling through these tough years without too many wobbles. It also helps them to realize that with effective planning, there is light, as they enter into adulthood.
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Participants will:
     

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   Explore the difficult issues facing today's youth

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Be introduced to steps that will assist them when encountering life's wobbles (issues)

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Realize that though the decision to follow these steps is theirs, the path does not have to taken alone

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Understand that there can be many positive experiences along the path to adulthood
     
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Mediation as a Team-Building Tool
Teamwork is enhanced with a broader awareness of our potential differences and strengths. An understanding of these variables provides a foundation for knowing which type of approach can best be used to settle disputes. This workshop will introduce mediation and deliver a set of tools to enhance teamwork, improve communication and increase cooperation at all levels in the workplace. This "user friendly" approach to mediation will provide participants with a powerful intervention process and skills that can help employees and co-workers move towards mutual agreement and work together more productively.

Participants will:

  Understand when mediation is appropriate
 

Practice the mediation stages

  Know how to use this approach

  Have enhanced confidence in managing agreements
     
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